Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of dressesonlinedeals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***z –
The dress is super beautiful perfect quality the truth I have no words, we loved it, 100-% recommended!
H***h –
En to send it to my country that’s why I haven’t opened the shipment, I hope it meets all the requirements, it was super fast, very good communication from the store, I recommend they
C***y –
Beautiful! Just like in the picture. I ‘ve asked for another one since I love it and reward it. The very attentive store responds quickly. I recommend 100/
C***y –
The dress is beautiful! I recommend it 100/, communication with the store was super good work very well. Thank you so much for everything. I asked 2 and I’m happy with my dresses thanks again
P***o –
es Hermosoooo !!! bellooo !! excelente comunicacion con el vendedor !!!!
J***a –
The dress is beautiful, well finished and carefully crafted, meet all expectations. Just the detail of the tape that came with the damaged sewing. My girl is happy. Thank you very much to the store for your attention and for such a beautiful garment. It takes only 5 days for my country to arrive.
P***a –
It is good for Ali standard shipping to our country.
J***o –
Recommend! Everything was great with the dress. Details were amazing, great job!
F***a –
The spectacular dress, we had many doubts about buying it but we sincerely loved it, the only bad thing is that the store sent it without any fully unprotected packaging told me the transport company that they took care of putting it in a package, Otherwise excellent and super fast arrived before the scheduled date.
A***r –
The dress is beautiful very well finished the only thing is q light blue is more like a green water but this beautiful, the very kind store make it when ordering, it took a total of 30 days to arrive in Chile I am very satisfied with the purchase, I recommend
S***a –
Beautiful and I arrive much earlier than expected Thank you
3***r –
Excellent everything as the photo. And the measurements if you can guide yourself also excellent. Very good material and shipping at TIME q told US q would come
G***r –
Accurate sizing!!! So in love with it! Fast shipping and very responsive communication! Can’t wait to get more colors
L***r –
dress quality is much high,you will not miss with this outfit