All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing) delivered from outside uk and (7 days not including 1-2 days processing time) delivered from uk. Few items got more time read in listing before order that are not eligible for refund mostly made to order dresses, you have to wait 60 days for refund until item arrived ,if not arrived we issue refund after given time.Refund not accepted for customize items.
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- your order on the way because customize /made to order sometimes got more then 40 days.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired from outside uk and 14 days for uk deliveries. You can do it by sending a message on Contact Us page.
UPDATE:- FOR REFUND
Note:- We do not accept refund in these days. If we wrong in sometime item not dispatched in given time or not in stock then we refund buyers immediately. We sometimes send message to buyers for estimate delivery time for few items like made to order dresses ,sometime not explained in store estimate delivery time for specific dress that depend on traffic how much we have order for that. So estimate time for made to order dresses is 40 days. For standard sizes we can’t guarantee for quality because that are same brand and clothes in original as shown in picture then original because of light and shade effect we try best but sometimes that looks little bit different then original so we recommended read review or find out more from us if you think wrong.These are made and we have standard sizes. we have standard sizes can’t make changes in these. Fitting depends on every person’s own body ,because everyone having different figure so please refer chart to order. We can do small changes free but you have to inform during order or before order .
no refund for these items only if we sent wrong size and colour different then as you order or dress having something wrong not as you ordered.