Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dressesonlinedeals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dressesonlinedeals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful my charm the size is exact
The dress is very nice, adjusted exactly according to the size I have sent, fits perfectly. I highly recommend them
Beautiful dress.. I should of got the next size up but it okay .. well definitely order again from this store .. my daughter gona look beautiful at our family wedding.. well done seller
They still went to make, so it took a long time. Almost the deadline is I was repaid. But the store was attentive. The dress is beautiful, it was worth the wait.
We bought. And arrived earlier than expected is a very good option. It is transparent only covers the flowers not but it looks very good the sizes are 12 and 14
What a wonderful beautiful dress much more than we expected very beautiful we are delighted dress perfect fabric excellent embroidery beautiful
Very nice! The truth the quality all very well exact measurements
Perfect dress, I loved my daughter get princess with it, I highly recommend .
It's more of an Italian red looks clearer in the photo but it really is beautiful and every detail is magnificent
Beautiful dress, responsible store! I recommend it to everyone.
The dress is chic, OG 84, from 52, ob95, ordered 4, sat down like a native, to Kamchatka went more than a month. There is a smell, but after washing I hope to leave, otherwise everyone is happy. Thank you so much!
The dress is very beautiful, the quality is gorgeous, fast delivery. Very satisfied with the store!
It is very small corresponds to a size 6 and not 8. I want to change it please.. But is very pretty
Very happy with the dresses I recommend
The dress is very beautiful and of good material we ordered it with modification to have more flowers up and it was perfect
Too comfortable, the person who attends is very kind, I asked for it with extra flowers to cover the transparency of the bust and I stay perfect. I'm very grateful. mostasillas and sequins in the lace is really beautiful and you don't need to wear brasier
Very nice dress and looking very good quality. I recommend. The size fits just right.